Don't buy a phone from Walmart under the Family Mobile Cell plan.Bought 3, totaling $500 on the plan.
The T-Mobile Concord worked for 20 days. Blown off completely by youngsters behind the counter, manager agreed with them and told me to call T-Mobile. T-Mobile disavows anything related to the Walmart plan. The phone is the T-Mobile Concord.
The people behind the counter were condescending. A phone purchased at Walmart as a 15 day warranty. Any phone purchased anywhere else would have a better warranty and service. It's a shame that Walmart is now losing a good customer over this "blow off".
Monthly "pay as you go" programs are a good way to balance your cost; however, but buy your plan from a reputable phone dealer directly. They are very willing to help you in a crunch. WalMart says "call T-Mobile", T-Mobile says you have to contact "WalMart Family Mobile". No one wants any responsibility for dealing a with WalMart problem.
Not even a store manager will be help you with a phone related problem 4 days past 15.
Do you yourself a favor and don't buy the WalMart edition of any phone plan. They are a great retailer but should "NOT" be in this line of business.
It will cost them in the long run as their personnel are not qualified to sell them, help you, or provide the customer service necessary to sell these phones.A phone this new, without any damage, that still looks new should be consideration for replacement especially when the consumer is paying $45 per month for the service.
Review about: My Family Mobile Phone Service.
Monetary Loss: $150.