Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I continually lose service and calls get dropped & the internet connections suck. I have tried and tried to fix it with no resolve.

Then on 7/15/17 with 10 days left on my family mobile acct, I went to deactivate all 3 of my family mobile phones and move to another provider. When I asked for a refund for the 10 days that I have remaining on my prepay (which was Walmart's idea) I was told "as per terms and agreement we do not issue refunds". So basically I have lost the money I prepaid for service up to 7/25/17. which amounts to approx.

$40.00. This is ***. I definitely would never ever recommend anyone to use this service. The call rep I had barely spoke English and all they do is read from a script.

Bye Bye to *** service. I am over you.

Product or Service Mentioned: My Family Mobile Mobile Phone Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $4000.

Preferred solution: Full refund.

I didn't like: Coverage area, Phone service was not great and customer service sucks, Pathetic family mobile service and payment servicing, Reduced speeds by t mobil, I did not like customer service.

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