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My Family Mobile - Terrible customer service

They rip me off on my last bill steal 18 dollars and 18 cents extra from me im really upset with you guys
Company wrote 0 private or public responses to the review from 1 day ago.
#1424323
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I am sick of every month getting a text saying that my data is running and has run out. First of all , i have internet in my house so when i am at home i turn off the data and put it on wifi. second when i am at work i am on the jobs wifi. so my complaint is when am i...
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Company wrote 0 private or public responses to the review from Oct 04.
AlexTrac
AlexTrac

Hi FoamyCurlyCoatedRetriever594. This is Alex from Wal-Mart Family Mobile. I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL ....

Anonymous
faye

I was getting ready to go and connect something told me to check first

I liked
  • It was ok until tracfone took over
I didn't like
  • Service
#1373073
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When I brought my plan I paid for the 35$ Thinking it would be cool. 2 day into my plan I’m out of data. Call see if I can pay the difference and upgrade. Customer services was rude didn’t know what to do. I had to pay 50 more $ to get more data. My services don’t work...
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Company wrote 0 private or public responses to the review from Sep 11.
AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile. I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our represe...

1.0
#1352367
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My Family Mobile - Service is a rip off

I bought my grand daughter a brand new phone and never activated it cause like a lot of teens she wanted one like her friends instead. well i was going to use it on a different network only to find out family mobile requires i pay for 12 months of service first. what a scam. i already paid for the phone and now i am being forced to pay for 12 months of service. highway robbery!! Do Not Fall In This Trap!!
Company wrote 0 private or public responses to the review from Oct 23.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1387562
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Since family mobile switched to Trac phone it's been a horrible experience. I can't pull up anything on internet too slow. All it's good for is that emergency phone call. Please get back to T Mobile service. You just lost this customer.
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Company wrote 0 private or public responses to the review from Sep 04.
AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

1.0
#1346338
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Worse customer service, and horrible experience with the entire service,they lied to be,i was with them for four years,they didnt tried to resolve the problem ,so i dump them,i am with another company,their lost.
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Company wrote 0 private or public responses to the review from Aug 16.
AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

Anonymous
Pissd at Walmrt for scaming me

Family Mobile 4G data, FROM WALMART is a *** scam. Walmart is a SCUM_BAG company for allowing this phone and its service to be sold under Walmarts name. All I get is a FFF--in...

#1331017
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Contacted cs got the run around, put on recordings, and hung up on!never got,transfered to supervisor to fix issues just got idians with thick accents reading off note cards.
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Company wrote 0 public responses to the review from Oct 02.
AlexTrac
AlexTrac

Hi. I'm Alex from Wal-Mart Family Mobile. We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant...

2.0
#1370953
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VERY rude "Supervisors". I've been with family mobile for 2 years. Always had hotspot. Some customer service agent says family mobile has hotspot then some say they don't. I feel as if it was a rush to get my money. I don't like it at all. They could've told me what...
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Company wrote 0 private or public responses to the review from Aug 18.
AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

1.4
#1332743
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I went on family mobile website on July 4th & pd my bill. I got up July 5th & my phone had been turned off. I get txt messeages everytime i use my card & knew it had already been taken off my card so i call them. They say they had nothing showing i had pd i told them i...
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Company wrote 0 private or public responses to the review from Jul 07.
1.3
#1298099
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My Family Mobile - BEWARE! RIPOFF WARNING!!!!!
My Family Mobile - BEWARE! RIPOFF WARNING!!!!!
We canceled our service with WALMART Family Mobile in November 2016 and had the cell number ported to another provider. WALMART has continued to bill us without explanation and is now THREATENING to send us to collection. I have a 100% pay history with everyone I've...
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Company wrote 0 private or public responses to the review from Jan 18, 2017.
Anonymous
Margaret Harvey

Just some insight, I myself was a customer with the middle name and last as when it's purchased they simply put it in wrong. You always owe a bill being when I got a Phn I pai...

Anonymous
Anonymous

I got a used data card off walmart.com they don't refund and don't give you a new number I thing it's a scam .

1.8
I didn't like
  • Rude threatening harassing inept customer service and billing
#993290
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