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I am sick of every month getting a text saying that my data is running and has run out. First of all , i have internet in my house so when i am at home i turn off the data and put it on wifi. second when i am at work i am on the jobs wifi. so my complaint is when am i...
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AlexTrac
AlexTrac

Hi FoamyCurlyCoatedRetriever594. This is Alex from Wal-Mart Family Mobile. I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL ....

Anonymous
faye

I was getting ready to go and connect something told me to check first

I liked
  • It was ok until tracfone took over
I didn't like
  • Service
#1373073
Reply to reviews
When I brought my plan I paid for the 35$ Thinking it would be cool. 2 day into my plan I’m out of data. Call see if I can pay the difference and upgrade. Customer services was rude didn’t know what to do. I had to pay 50 more $ to get more data. My services don’t work...
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AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile. I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our represe...

1.0
#1352367
Reply to reviews
Since family mobile switched to Trac phone it's been a horrible experience. I can't pull up anything on internet too slow. All it's good for is that emergency phone call. Please get back to T Mobile service. You just lost this customer.
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AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

1.0
#1346338
Reply to reviews
Worse customer service, and horrible experience with the entire service,they lied to be,i was with them for four years,they didnt tried to resolve the problem ,so i dump them,i am with another company,their lost.
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AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

Anonymous
Pissd at Walmrt for scaming me

Family Mobile 4G data, FROM WALMART is a *** scam. Walmart is a SCUM_BAG company for allowing this phone and its service to be sold under Walmarts name. All I get is a FFF--in...

#1331017
Reply to reviews
Contacted cs got the run around, put on recordings, and hung up on!never got,transfered to supervisor to fix issues just got idians with thick accents reading off note cards.
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AlexTrac
AlexTrac

Hi. I'm Alex from Wal-Mart Family Mobile. We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant...

2.0
#1370953
Reply to reviews
VERY rude "Supervisors". I've been with family mobile for 2 years. Always had hotspot. Some customer service agent says family mobile has hotspot then some say they don't. I feel as if it was a rush to get my money. I don't like it at all. They could've told me what...
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AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

1.4
#1332743
Reply to reviews
I just called to activate new sim but customer service rep talked a mile a minute and was somewhat condescending. She kept saying press 1 to get into voicemail but I didn't need to 'press 1" for number appeared automatically on the phone screen. And at end of call to...
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AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

#1303866
Reply to reviews
I went on family mobile website on July 4th & pd my bill. I got up July 5th & my phone had been turned off. I get txt messeages everytime i use my card & knew it had already been taken off my card so i call them. They say they had nothing showing i had pd i told them i...
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1.3
#1298099
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My Family Mobile - BEWARE! RIPOFF WARNING!!!!!
My Family Mobile - BEWARE! RIPOFF WARNING!!!!!
We canceled our service with WALMART Family Mobile in November 2016 and had the cell number ported to another provider. WALMART has continued to bill us without explanation and is now THREATENING to send us to collection. I have a 100% pay history with everyone I've...
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Anonymous
Margaret Harvey

Just some insight, I myself was a customer with the middle name and last as when it's purchased they simply put it in wrong. You always owe a bill being when I got a Phn I pai...

Anonymous
Anonymous

I got a used data card off walmart.com they don't refund and don't give you a new number I thing it's a scam .

1.8
I didn't like
  • Rude threatening harassing inept customer service and billing
#993290
Reply to reviews
Where do i start> stars 0. Coverage sucks i drive in 4 directions from where i live loose connection on every trip. Phone will not get reception back until i go too airplane mode switch on and off to get it back! Photos will not download no mms. Support USELESS!! Save...
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Anonymous
i. rOBERTS

ALL THEY SAY IS LIES ABOUT WHAT THEY GIVE IN AN OVER $40.00A MONTH PLAN . CALLING CUSTOMER SERVICE IS A WASTE OF TIME . YOU MIGHT BE BETTER OFF TELLING YOUR LOUSY SERVICE SITU...

#1280434
Reply to reviews