filters
state:
Show
city:
Show
product:
Show
I renewed my plan and my phone still had terrible service. They are misleading in what you get when you sign up for a plan. Your data and speed run out before you even renew your plan but stress the whole "unlimited" deal which you dont get! I tried to speak to someone...
Read more
1.1
#1286924
Reply to reviews
Where do i start> stars 0. Coverage sucks i drive in 4 directions from where i live loose connection on every trip. Phone will not get reception back until i go too airplane mode switch on and off to get it back! Photos will not download no mms. Support USELESS!! Save...
Read more
#1280434
Reply to reviews
Show

My Family Mobile - Horrible

I have been with family mobile several years. I had always been satisfied with my service until TracFone took over. Bad service, lost payments that took several hours to rectify. I am switching to Metro PCS.
#1273576
Reply to reviews
I signed up my Mom for Family Mobile Service and was not able to make or receive a single phone call properly. The cell phone coverage is terrible and it was basically non existent which made it impossible for her to make or receive any calls. When I called customer...
Read more
#1272820
Reply to reviews
Error code 16 This request was blocked by the security rules Thailand blocked access to " myfamilymobile.com " ... Thus I can not pay my bill by online internet service. Why would security block this address???? The following is complete entry from trying to pay my...
Read more
3.0
I liked
  • Functional
#1272285
Reply to reviews
May 30th, my husband tried to use his phone, it was telling him to call to activate he's account, when he came home he asked me to call I did, they told me that the SIM card we had on his phone was not compatible with his phone but he has been using for the last couple...
Read more
4.1
#1271004
Reply to reviews
Family Mobile customer service is horrible and I would never recommend this carrier to anyone. First of all you can never speak to anyone in the US. and they CSR's are very rude and they over talk you they never listen to what your complaint is or try to resolve the...
Read more
AlexTrac
AlexTrac

Hi embarrassedswan. This is Alex from Walmart Family Mobile. We have read your post and we sincerely apologize for the inconvenient experience you had with our dealership. We ...

I liked
  • I never had any problems until about a couple of months ago
  • I liked the service fine before tracfone bought it
I didn't like
  • Customer service and not willing to work with you
  • Customer service is horrible and cannot help
  • Customer service
#1260822
Reply to reviews
I have had problems with Walmart family mobile for way to long. (Nov 2017) I've given them more opportunity to be a presentable company, than I should have. They keep messing up the plan I'm supposed to have. I update it in their system, pay the amount I'm shown, then...
Read more
AlexTrac
AlexTrac

Hi outlandishjay. This is Alex from Walmart Family Mobile. We sincerely apologize for the inconvenient experience you had with our dealership. We understand where you are comi...

1.0
#1239078
Reply to reviews
Called customer service from Walmart to make a payment and stated to rep exactly how much I was authorizing her to takeas a payment . I ASKED REPEATLY, 5 TIMES TO ENSURE SHE UNDERSTOOD HOW MUCH I WANTED TO PAY . She repeated the payment amount back to me and said the...
Read more
1.0
#1229571
Reply to reviews
Show

My Family Mobile - Worse service ever!

This is by far the worst service I have ever dealt with! Not only can you not watch videos on the horrible phone I got which is a Galaxy S7, but your phone calls are always disconnected! It's almost impossible to connect with Wi-Fi!
#1229566
Reply to reviews