Mike M Dde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mikemarek450@***.com

I have paid for this service twice and it's connected but I still have no data. Then with no data I was given a number to call that wasn't even a good number. Then I was given a link to this site.
View full review
Loss:
$28
Pros:
  • Cheap plans
Cons:
  • Horrible service if something goes wrong

Preferred solution: Deliver product or service ordered

Yos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst Experience Ever!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Needed to replace my little boys broken phone. Customer service asked for two most frequently called numbers that my son dialed using the phone.

Well, my son only calls my number no other numbers. Walmart Family Mobile refused to register the new phone unless we provide a second number that my son called. They left us with no option. They would not let us talk to a supervisor nor a manager.

Total BS!!!

I asked them to cancel the account which they did immediately. Hilarious!!

Very disappointed!!!

View full review

User's recommendation: Stay away!!

1 comment
AlexTrac

Hi, Yos. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We always aim to satisfy our customers needs with the services we offer. We want to sort this out together with you now.

However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link http://***/6177i3Klf.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

William S Rfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The Verizon painless transfer was neither painless or a transfer.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jan 29, 2024

On January 4, 2024 I inserted the new SIM card provided by WFM. The phone (iPhone XR) migrated overnight.

In the morning I could make calls, but no data was present. I called 611611 for assistance. The support agents insisted I needed a separate line to complete the troubleshooting. No landline at my house.

I managed to find a landline over a mile away. I can't get to this line every day. It's winter in my area and I can't always get to the location due to weather.

It's now Jan 29, and still no data on my phone. My plan expires at month end and I AM NOT SATISFIED with voice only on my $50/month plan, which include unlimited voice AND data.

To make matters more frustrating, when I do get a transfer to the 3rd tier of support the Automatic Queuing System drops my call regardless of using the call back or waiting for an agent.

It's my opinion that WFM isn't aware their system is doing this.

Today I've tried 6 times to get to 3rd tier support and have been dropped 5 times. The one time I got through, the agent couldn't hear me. I'm ready to drop this service and not look back.

Just to be fair, the service prior to the migration was flawless. I would have recommended any one to subscribe.

Not now.

This is a bottom of the list tech support company, where agents have to "apologize for your trouble" every 30 to 60 seconds while they attempt to fix your issue. such a waste of time.

View full review
Loss:
$50
Pros:
  • When it works
  • It works like the major carriers
Cons:
  • When you need tech support for problems wfm created clueless

Preferred solution: I would like to get a month of service credited ALONG WITH my mobile data service fixed Thank You.

User's recommendation: Stay away.

1 comment
AlexTrac

Hi. William S Rfr.

This is Alex from TracFone Wireless. We have read your post, and we sincerely apologize for the inconvenience the issue has caused you. As one of our valued customers, we do not mean to make you feel this way. As your service provider, we always want what's the best for you.

We know how important it is to have a working phone nowadays. Please allow us to help you and sort things out. Chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Amyiah Fyw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Minneapolis, Minnesota

Activate new phone

Walmart Family Mobile - Activate new phone
Walmart Family Mobile - Activate new phone - Image 2
I bought my moto g stylus online from Walmart and it says it was activated but no phone number comes up in my settings
View full review
1 comment
AlexTrac

Hi, Amyiah Fyw. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Logan D Hfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Porting my number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Issue wasnt resolved and my number is on two different SIM cards so it would be nice if somebody would help me but they havent yet
View full review
Loss:
$10

Preferred solution: Price reduction

1 comment
AlexTrac

Hi, Logan D Hfn. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link linkmyfm.ly/6018gstLs. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Have a blessed Monday.

Anonymous
map-marker Eugene, Oregon

My phone hasn't worked for half the month

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My phone kept going to no signal no signal no signal every now and then so I called and I said that the same card and the IR number doesn't match the phone when I purchased it's been in the same phone since I got it this is the phone I purchased and called several times about it and finally they fixed it but my service is still slow y'all owe me a month of service
View full review

User's recommendation: Don't buy

1 comment
AlexTrac

Hi. This is Alex from Walmart Family Mobile.

We are deeply sorry to know that your phone service is not properly working. We understand how frustrating this might have been on your end. Allow us to review your account so a resolution can be provided. Please chat with us via this link ***/6018gstLs.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Native L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money taken from my account!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I made a one time payment and some how my card was put on autopsy on a account that wasn't even mine and monet was drafted out of my account for 5 months Go to MetroPCS
View full review
Loss:
$106

Preferred solution: Full refund

1 comment
AlexTrac

Hi. Native L.

This is Alex from Walmart Family Mobile. We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now.

However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Jeffrey L Fvq

Transfer service

Yea I'm pissed. I have my security pin number for my account but it wont allow me to cut my service off on my phone that got stolen without knowing the numbers to most frequently called people, which I couldn't access because my phone was stolen.

View full review

Preferred solution: Fix the problem

User's recommendation: Write your call log down constantly or you're outta luck if your phone gets stolen

4 comments
Guest

If you don’t have the information required, go into a Walmart that has wireless service help. They can verify you with ID and cancel it there.

Kevin Richards 443

If you were more careful with your phone you would not have had a problem to fix. Did you tell your parents that your phone was stolen? Were they understanding, or did they lecture you about being responsible?

Guest
reply icon Replying to comment of Kevin Richards 443

Stop me a loser. Who bullies a teenager about a phone missing this person is piece of work.

AlexTrac

Hi, Jeffrey L Fvq. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link myfm.ly/6018gstLs.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (3)
Stacey H Qve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Liars and thieves

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

A day after my bill was deducted from my bank account my phone stopped working. I couldn't make or receive calls or texts.

My phone had a pop up that wanted me to sign into Verizon. I called customer service and went through their dumb resolutions that never work. Removed the sim, turned off and on, reset connections, waited 30 minutes, etc, etc. I spent nearly 12 hours of my day with no resolution.

I was hung up on no less than 4 times. Finally, after all of this I asked for a refund for my prepaid month of service. That's when I was really given the run around. I needed to set up my email, I could not have my account number etc.

This company has the worst customer service I've ever encountered. I shouldn't call your company and hear 100 other conversations in the back ground.

I shouldn't have to be transferred to five different people and explain my situation from the beginning to each of them. I would like my prepaid month off service for the 2 lines I transferred from your company.

View full review
Loss:
$45
Cons:
  • Phone selection
  • Customer service
  • Connection

Preferred solution: Full refund

User's recommendation: Stay away. Smoke signals work better

1 comment
AlexTrac

Hi. Stacey H Qve.

This is Alex from Walmart Family Mobile. Your feedback really meant a lot to us. As your service provider, this is not how we want you to feel and experience. We want to sort this out with you now.

However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Kahmari Yqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Alexandria, Alabama

Can't get my voice messages asking for pin which I don't have or remember

Bought a new Walmart family plan phone went through *** to keep my old number spoke to call centers based in other countries that I could hardly understand what they were saying could not rectify the situation decided to keep the new number because I was tired of the back and forth and getting nowhere now I can't hear my voicemail because it is asking for a pin which I know nothing about
View full review

User's recommendation: DON'T USE WALMART FAMILY PHONE PLAN

1 comment
AlexTrac

Hi, Kahmari Yqu. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.

Casandra L Rfx

Need to stop the pending transaction

Are used to date somebody and Ive had to change every single pre-pre-credit card and every regular credit card that Ive had and he still seems to get in there and get his hands on it. Im going to court with him for a lot of other things right now too and now on my Chime card, he just paid his phone bill.

His number is910-542-**** He did not have permission to use that card and they are gonna be consequences. I have even had to change my phone number and get a hold of area code phone number and he still manages to get into my stuff.

I need the pending transaction to get taken off of my card. My phone number is 716-462-**** And my name is Casandra Liddle

View full review
Loss:
$28
Pros:
  • Great customer service hope they help me get my money bqck
Cons:
  • Let my ex use my card without permission

Preferred solution: Full refund

2 comments
AlexTrac

Hi Casandra L. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. Please know that as your service provider, we are here and eager to help you in fixing this issue. We want to sort this out together with you now. You can contact us via chat using this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Guest

You need to file a police report and file a dispute with the card’s bank.

View more comments (1)
Jaleigha Nlm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Monticello, Kentucky

Customer server

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Walmart Family Mobile - Customer server
You're called the customer servers for family mobile. Which is 611 It connects you to verizon you put your Number in Verizon, they don't recognize it and won't answer you. You go to their office, they won't touch your phone. There is no way to get to Walmart family mobile by calling their customer service number. You have to go into the store and work At it for hours and hours.
View full review

User's recommendation: Before your Walk out of walmart with a phone called three people

1 comment
AlexTrac

Hi Jaleigha Nlm. This is Alex from Walmart Family Mobile.

We do apologize if you had a bad experience with our service. This is not how we want you to feel and experience. Is your issue resolved? If not, please chat with us at https://***/contactus so we can help you fix your concern.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Washington, District Of Columbia

My phone was stolen

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just a bad bad company all around, they have I history of not letting me transfer old stolen phone(202)515-**** , to a new carrier., tracphone and T-Mobile are just as horrible.,the fcc needs to step in and do something about false claims you can recover your old phone and transfer it to a new carrier.
View full review

User's recommendation: Walmart family mobile is a bad idea

1 comment
AlexTrac

Hi, Guest-565****. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link linkmyfm.ly/6018gstLs. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Have a blessed Monday.

Jack R Jav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Can't order online with any of my credit cards due to "suspicious card activity ".

Walmart wont accept my credit cards. My orders get canceled due to suspicious card activity. I will call credit card companies tomorrow and try to find out whats wrong.
View full review
1 comment
AlexTrac

Hi Jack. his is Alex from Walmart Family Mobile.

We are sorry to hear about that situation. We would like to take a closer look on your account, so we can provide a resolution for you. For assistance, please copy this link https://***/contactus and paste it to a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

Anonymous
map-marker Twin Falls, Idaho

I bot a family mobile sims card kit with a months service time for 25 bucks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

An wen I called to set up a new account an activate my bring your own phone account, an they asked my name an the IMEI number for my device, an instead of asking what number I wanted to transfer over, they asked me what was my 4didget lock code for my account, I kept telling them I don't have an account I don't know what your asking me for so instead of activating my device an number they added my service time to a non-existing number so I lost that time an have to buy another months service time to activate my device with the right number, it wasn't my scree up it was there's why should I have to spend more money?...

View full review

User's recommendation: Make sure you tell then every detail an hope they listen.

1 comment
AlexTrac

Hi. This is Alex from Walmart Family Mobile.

We are sorry for the trouble you have gone through with activating your phone under the Bring Your Own Phone program. We understand how frustrating this could have been on your end. Allow us to have another opportunity to make things right for you. Please copy this link https://***/contactus and paste it to a new window to chat with us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

Mohammad R Bhl

My sim card not been working last few days. Every time i have to turn off and back on

Sim card going out of service every now and then. I have to restart to get it back to service . Please help
View full review

Preferred solution: Problem resolve

1 comment
AlexTrac

Hi, Mohammad R Bhl. This is Alex from Walmart Family Mobile.

We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/contactus.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article