Product: My Family Mobile Phone Service Clear all filters (0 of 22 reviews match)
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Since family mobile switched to Trac phone it's been a horrible experience. I can't pull up anything on internet too slow. All it's good for is that emergency phone call. Please get back to T Mobile service. You just lost this customer.
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AlexTrac
AlexTrac

This is Alex from Wal-Mart Family Mobile . I see you need help with your phone. Please chat with us using this link WFM http://bit.ly/2qbM5NL. For your convenience, our repres...

1.0
Product
My Family Mobile Phone Service
#1346338
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I have been a faithful Family Mobile customer for years, I am sorely disappointed that it has been integrated into a trac phone company with the worst customer service I have ever experienced. Today I spent six and half hours trying to pay my bill. First in person, at...
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2.1
Product
My Family Mobile Phone Service
#1229076
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Got a phone wont make calls or surf Walmart has deceptive business practice promised tech support in store after purchase when problem came up informed our policy after you purchase the phone and hookup we will not touch the phone.Past 15 days Walmart no refunds Family...
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2.1
Product
My Family Mobile Phone Service
#1052792
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Family mobile is a joke and ridiculous. I am the person doesn't like to complaint, but Family Mobile really made me mad and pissed off. I will never come back or recommend it to anybody, because it sucks. I had one year business with Family mobile. I had a second line...
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Product
My Family Mobile Phone Service
#1039010
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To me its the wording of the account that irks me the most, just exactly what does "prepaid" mean if when I cancel service I owe them money? My other issue was the service was terrible unless you lived smack in the middle of a urban region. Truthfully I just gave up on...
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1.0
Buckhannon,West Virginia
Product
My Family Mobile Phone Service
I didn't like
  • Closing account when i needed to pay a bill
  • Overseas customer service
#817198
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I had Family mobil for almost 2 years with no problem. In December 2015 I lost the sim card so I went to Walmart and purchased another one $25.00. I call customer service to activate the new sim card but no service was available. I exchanged the sim card and call...
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Product
My Family Mobile Phone Service
#777287
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My wife had discontinued her My Family Mobile Service but continued receiving bills for service she wasn't using. I paid for the first month (by personal check mailed to Family Mobile) and on the bill I stated "do not re-activate this service - final payment". The...
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1.3
Product
My Family Mobile Phone Service
I liked
  • Affordability
I didn't like
  • Customer service
#767788
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On November 19, 2015, my son wanted to buy a smart phone and mobile phone service from Walmart. The wireless store was closed, since it was evening. We had to wait at least 15 minutes for a clerk to show up. My son chose a HTC model at the price of $129.99. Afterwards,...
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Anonymous
Anonymous

If you are old enough to have children, you are old enough to read the back of the receipt, which would clearly state the 14 day return policy.

Product
My Family Mobile Phone Service
#760605
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Bought the cell phone but could never get it activated, there was no service in my area. So then I get a bill from family mobile. I call them and tell them there is no service in my area and can't make calls. I am expected to pay anyway. I call BBB and report them....
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realm188
realm188

Why didn't you call to just cancel the service?

Product
My Family Mobile Phone Service
#644055
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My Family Mobile Phone Service Review

I purchased the phone they charged me for unlimited for six months and I could never used my data outside of town. I cancelled my service online and they continue to bill me. I have talked to them on the phone and they are unprofessional and cant speak fluent English. They kept asking me for my microsoft account???? Do not use Walmart family mobile. I think its all a big scam.
Product
My Family Mobile Phone Service
#587731
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