Product: My Family Mobile Phone Plan Clear all filters (0 of 13 reviews match)
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Ive been with family mobile for 4 years. Everything was great until they switched to tracphone. Since then it has been be nothing but problems. They tried to raise my payments upon intial switch. I told them he** no i didnt tell them to switch so there for i would not...
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1.3
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My Family Mobile Phone Plan
#1303278
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I had family mobile before tracfone took over the company and the service was awesome but customer service sucked then tracfone took over and i git my bill for a 100 and called I was trying to see why they were trying to charge me 100 dollars for two lines when I only...
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1.7
Product
My Family Mobile Phone Plan
#1213118
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My Family Mobile - No access to international text or calling.

Went to wallmart and purchased a family talk plan they never told me i would not be able to text or call Canada. Wben calling service I was told I should have asked before buying. THEY HAD NO INTERNATIONAL PLANS AND HUNG UP
1.0
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Product
My Family Mobile Phone Plan
#1164382
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I have had 2 phones on the family mobile plan for 2 years and a 3rd on there for 1 year.Setting up the phones wasn't bad and we just paid as we went each month, i.e. no auto pay. Service wasn't great but worked. Billing was a text that said "2 days till left for...
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Anonymous
Sarah J

I have never had an online payment problem till today. I made one payment and my card was charged 16 times. $444. later they tell me it will take 3 to 4 business days for my a...

2.0
Product
My Family Mobile Phone Plan
#1135553
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I added my daughters phone to my account on sept 20th so all of my 4 lines would be due at the same time.then received a text saying my bill for all lines were due on oct 8th,the original due date of my daughters phone.spoke to a supervisor last week and he said the...
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My Family Mobile Phone Plan
#1112580
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All was fine until a few months ago when they changed to Service Renewal plans.The billing changed every month. When you call Customer Service, everyone is a Supervisor (and calls are not handled in US). I talked to three different people on three separate calls and...
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1.4
Product
My Family Mobile Phone Plan
#1112103
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I was happy with WFM for three years.I left the service three months after TracFone took it over because dealing with TracFone was like kicking the Tar Baby. I had to get the FCC involved just to get my detailed call records from them, which is my right to have under...
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2.1
Product
My Family Mobile Phone Plan
I liked
  • I had no problems until they switched to tracfone management
  • I liked the service fine before tracfone bought it
I didn't like
  • Bad customer service available only by phone
  • Tracfone billing customer service and records practices
  • Unjustified service shutoffs
#1103943
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The last 3 years with Family Mobile were very pleasant and uneventful but for the last 4 months, my service has been CUT OFF EVERY MONTH!!I setup autopay each month and each month my service gets cut off! It takes almost an hour to explain to 611 each month, but this...
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Anonymous
DialMeUp

Same problems here. After years of decent service, now with Tracfone's takeover of MyFamilyMobile, I cannot count on auto-pay working (I have had service cut due to their scre...

1.6
Product
My Family Mobile Phone Plan
I liked
  • Good service but should be able to hit a cancellation button
  • I never had any problems until about a couple of months ago
I didn't like
  • Pathetic family mobile service and payment servicing
  • Billing
  • Talking to c no s over an hour getting no positive results
#1091055
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I had walmart family mobile powered by tmobile.Relocated a year later phone would lose signal frequently. Finally phone went off line july 31 2017. Tried a master reset did not work. So i went to walmart august 2nd 2 see if i could just purchase a sim card for the...
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2.0
Product
My Family Mobile Phone Plan
#1084480
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My family mobile needs to be shut down. It is worthless. They overcharge you then when you call make promises of a total refund meaning a month free. When they refund part of it and you call they say oh we have no proof you paid and if you want the total refund will...
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Anonymous
Kitkat

Exactly, customer service is outside United States, can't understand them, promised credits for no service, right.... they lie, I'm done. Can't speak to a supervisor, two mont...

1.0
Product
My Family Mobile Phone Plan
#1061414
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