Product: My Family Mobile Phone Plan Clear all filters (11 of 11 reviews match)
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I have had 2 phones on the family mobile plan for 2 years and a 3rd on there for 1 year.Setting up the phones wasn't bad and we just paid as we went each month, i.e. no auto pay. Service wasn't great but worked. Billing was a text that said "2 days till left for...
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2.0
Product
My Family Mobile Phone Plan
#1135553
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I added my daughters phone to my account on sept 20th so all of my 4 lines would be due at the same time.then received a text saying my bill for all lines were due on oct 8th,the original due date of my daughters phone.spoke to a supervisor last week and he said the...
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Product
My Family Mobile Phone Plan
#1112580
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All was fine until a few months ago when they changed to Service Renewal plans.The billing changed every month. When you call Customer Service, everyone is a Supervisor (and calls are not handled in US). I talked to three different people on three separate calls and...
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1.4
Product
My Family Mobile Phone Plan
#1112103
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I was happy with WFM for three years.I left the service three months after TracFone took it over because dealing with TracFone was like kicking the Tar Baby. I had to get the FCC involved just to get my detailed call records from them, which is my right to have under...
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2.1
Product
My Family Mobile Phone Plan
I liked
  • I liked the service fine before tracfone bought it
  • I had no problems until they switched to tracfone management
I didn't like
  • Unjustified service shutoffs
  • Tracfone billing customer service and records practices
  • Billing practices
#1103943
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The last 3 years with Family Mobile were very pleasant and uneventful but for the last 4 months, my service has been CUT OFF EVERY MONTH!!I setup autopay each month and each month my service gets cut off! It takes almost an hour to explain to 611 each month, but this...
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Anonymous
DialMeUp

Same problems here. After years of decent service, now with Tracfone's takeover of MyFamilyMobile, I cannot count on auto-pay working (I have had service cut due to their scre...

1.6
Product
My Family Mobile Phone Plan
I liked
  • I never had any problems until about a couple of months ago
  • Good service but should be able to hit a cancellation button
I didn't like
  • Pathetic family mobile service and payment servicing
  • Billing
  • Talking to c no s over an hour getting no positive results
#1091055
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I had walmart family mobile powered by tmobile.Relocated a year later phone would lose signal frequently. Finally phone went off line july 31 2017. Tried a master reset did not work. So i went to walmart august 2nd 2 see if i could just purchase a sim card for the...
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2.0
Product
My Family Mobile Phone Plan
#1084480
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My family mobile needs to be shut down. It is worthless. They overcharge you then when you call make promises of a total refund meaning a month free. When they refund part of it and you call they say oh we have no proof you paid and if you want the total refund will...
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Anonymous
Kitkat

Exactly, customer service is outside United States, can't understand them, promised credits for no service, right.... they lie, I'm done. Can't speak to a supervisor, two mont...

1.0
Product
My Family Mobile Phone Plan
#1061414
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Got off work late last night and found that I had a text message from Family Mobile telling me that "Your service renewal is due 06.01.17", no advance notice, no nothing, so I called and talked to a representative is how she described herself and asked how they could...
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Product
My Family Mobile Phone Plan
I didn't like
  • Closing account when i needed to pay a bill
#1055064
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Family mobile had a system change.I had paid my bill in advance but it did not get credited to my account and I cannot see my previous payments or billing statements. I spent over an hour on the phone with people in the Philippines. Finally got a supv and he said they...
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1.9
Product
My Family Mobile Phone Plan
#1054922
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I have 2 lines with Tmobile or shall I say had cause Iam switching so first they havent combined my 2 lines So im paying more then Its due on 9th so on the 8th I call to pay and It wont read the 2nd line cause not combined so I speak to a rep & He said He did the...
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1.8
Product
My Family Mobile Phone Plan
#1045733
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My Family Mobile - No access to international text or calling.

#1164382
1.0
Details
Went to wallmart and purchased a family talk plan they never told me i would not be able to text or call Canada. Wben calling service I was told I should have asked before buying. THEY HAD NO INTERNATIONAL PLANS AND HUNG UP
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