Product: My Family Mobile Mobile Phone Service Clear all filters (33 of 33 reviews match)
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Family mobile was horrible service but tolerable now ever since they switched to tracfone or whatever its called I have horrible *** service i was at work and forgot to pay my bill so usually its no problem i can pay it whenever called its saying its temporary down so...
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My Family Mobile Mobile Phone Service
#1072640
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I saw the review that said they switched to TracPhone & said they told all of their customers.They didn't tell me either. All I got was a notice they were "improving" - not mention of changing carriers. No wonder the coverage & customer service has been so bad! Often,...
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1.9
Product
My Family Mobile Mobile Phone Service
I liked
  • I never had any problems until about a couple of months ago
I didn't like
  • Phone service was not great and customer service sucks
  • Website or customer service
  • Reliability
#1066176
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I recieved notice that my service renewal date will be changed to 6/1/2017 so I called to tell them that it simply was not acceptable to change service dates without ample warning.Two weeks is not ample warning. I brought the point up about those on disability when I...
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Anonymous
Kristi

What can we do? They changed everyone to an earlier date without reducing the fee for this month. Imagine how much money they are making for June? Then I have the *** Tmobi...

1.6
Product
My Family Mobile Mobile Phone Service
#1055246
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My Family Mobile Mobile Phone Service Review

#936216
Worst cell company ever!!! The service is horrible, they raise your bill by a nickel every so often without taxes being increased, and whenyou switch services they charge you for 2 months. Way to get over on the working man!!!
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My Family Mobile Mobile Phone Service Review

#910950
Family Mobile refered me to credit request to request credit for services not provided that was paid for now for months of interupted service being forced to file a consumer complaint with the BBB
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Our straight talk phone broke.GOT NEW 1 FROM WAL-MART. CALLED TO ACTIVATE WAS TOLD IT WAS NOT STRAIGHT TALK PHONE WOULD SEND A SIM CARD IN 2 DAYS. TOOK 5 DAYS TO RECEIVE. IT WAS THE WRONG SIZE CARD. CUSTOMER SERVICE SAID OOP!! WE MAIL YOU ANOTHER OTHER WILL TAKE 5 DAYS...
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Product
My Family Mobile Mobile Phone Service
I liked
  • Worse so called prepaid company
I didn't like
  • I did not like customer service
  • Reliability
#1050830
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Switching Family Mobile to Tracfone management was one of the worst ideas in the history of bad ideas. The most charitable thing I can say is that Tracfone was clearly not prepared for the switch. The new website has been both difficult to use (simply logging in is now...
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Anonymous
Anonymous

I agree with everything you wrote and then some. The new and improved website is just a joke. No more number blocking, no more parental controls. "Family".....Not at all.

1.8
Product
My Family Mobile Mobile Phone Service
I liked
  • I had no problems until they switched to tracfone management
I didn't like
  • Customer service
#1050740
Reply to reviews
I have been a customer of Family Mobile for 3 years. I had 3 lines with them. Found out that they were leaving T-mobile and converting to Trac-Phone. Went to T-Mobile direct and signed up got 3 sim cards. 2 of the 3 phones worked fine the 3rd is suddenly locked. 3 days...
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1.0
Product
My Family Mobile Mobile Phone Service
#1049762
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This has been a nightmare!!! First of all, we were to have two phones on one account, BUT got separate bills plus a mystery account number with some imaginary number on it. Several conversations with customer service, I thought it was straightened out BUT guess what???...
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Anonymous
Anonymous

Not a word

1.6
Product
My Family Mobile Mobile Phone Service
#1036534
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Was with Family mobile for few years and never had any issue as to connectivity, calls dropping but, some places I couldn't get reception. I was on a prepaid month to month plan. So, I switched to a company and now get reception in the buildings I couldn't so, I'm...
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1.8
Product
My Family Mobile Mobile Phone Service
I didn't like
  • Worse so called prepaid company
#992776
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I would like this issue resolved because I know that expect to have a bill paid on time every month and I would like to be able to be in my home and make a phone call without having so go out of my home to do it. They need to allow us to get access to T-Mobile towers...
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1.6
Product
My Family Mobile Mobile Phone Service
#929390
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Three months ago my husband purchased a new phone and called to have it activated.Instead of activating it (we already had a service plan and line) they opened up a new account. I found out about it when I was texted with the bill. I called up and spent about two hours...
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1.9
Product
My Family Mobile Mobile Phone Service
I liked
  • I never had any problems until about a couple of months ago
I didn't like
  • Pathetic family mobile service and payment servicing
  • Overseas customer service
  • Closing account when i needed to pay a bill
#918815
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