Manufacturer: My Family Mobile Category: Phone Services Clear all filters (22 of 22 reviews match)
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Three months ago my husband purchased a new phone and called to have it activated.Instead of activating it (we already had a service plan and line) they opened up a new account. I found out about it when I was texted with the bill. I called up and spent about two hours...
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1.9
Product
My Family Mobile Mobile Phone Service
I liked
  • I never had any problems until about a couple of months ago
I didn't like
  • Pathetic family mobile service and payment servicing
  • Customer service
  • Closing account when i needed to pay a bill
#918815
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I read and found out why my service is so slow between 4:30 - 9:00 pm, T Mobile reduces your connection speed of Family mobile between peak hours, that allows regular T Mobile customers uninterrupted fast service during that time at the expense of family Mobile...
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1.5
Product
My Family Mobile Mobile Phone Service
I didn't like
  • Reduced speeds by t mobil
#911088
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I have only delt with this company for 3 months now and I am canceling my service.The first mth my bill was $60 for one line of service I thought my bill was high but figured it was just a pro-rated bill. The the 2nd mth my bill jumped to $92. I called and they stated...
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1.3
Product
My Family Mobile Mobile Phone Service
#909618
Reply to reviews
The only other option is to send a written letter to Family Mobile. They are scamming people with their advertisement and you can't speak to a live person to straighten this mess out. DO NOT USE THIS PHONE SERVICE. If you pay the amount they are scamming from you...
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Anonymous
Anonymous

Class action law suit

1.0
Product
My Family Mobile Mobile Phone Service
I didn't like
  • Family mobile
  • Pathetic family mobile service and payment servicing
  • Customer service
#853418
Reply to reviews
This is the worst pre paid company EVER. I never heard of prepaid billing one month in advance. I will never use this company again and I will tell people the same thing.
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Anonymous
Anonymous

Family mobile is a post-paid service and has never claimed to be prepaid.

1.0
Product
My Family Mobile Mobile Phone Service
I liked
  • Worse so called prepaid company
I didn't like
  • I did not like the paying part
#846443
Reply to reviews
Hello I cannot believe the Breech of Privacy that Family Mobile is getting away with. I am getting other peoples text messages. So I call family Mobile and their response is where did I get the Samsung from. I tell them TMobile. All of a sudden ; I need to call Samsung.
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1.1
My Family Mobile Krum, Texas
Product
My Family Mobile Mobile Phone Service
#837989
Reply to reviews
) They said contact family mobile which turned out to be in Honduras. After days of effort I finally reached and human! after many calls & arguments AND CALLING WALL-MART INTERNATIONAL with multiple polite attempts by employees The Honduras asked for faxed copies of...
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Product
My Family Mobile Mobile Phone Service
#827567
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If you already have walmart family mobile stop the autopay and just pay month by month. Let your bank know as well. My account was cancelled in january yet they charged me for february and march and refuse to cancel my service. They said i have to do it after this...
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1.0
Product
My Family Mobile Mobile Phone Service
#826444
Reply to reviews