Product: My Family Mobile Customer Care Clear all filters (0 of 17 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Family Mobile customer service is horrible and I would never recommend this carrier to anyone. First of all you can never speak to anyone in the US. and they CSR's are very rude and they over talk you they never listen to what your complaint is or try to resolve the...
Read more
AlexTrac
AlexTrac

Hi embarrassedswan. This is Alex from Walmart Family Mobile. We have read your post and we sincerely apologize for the inconvenient experience you had with our dealership. We ...

Product
My Family Mobile Customer Care
I liked
  • I liked the service fine before tracfone bought it
  • I never had any problems until about a couple of months ago
I didn't like
  • Website or customer service
  • Customer service and not willing to work with you
  • Customer service
#1260822
Reply to reviews
I have been a customer for appx 8yrs n have recently terminated my service with this compsny!Very hard to talk to actual person when there is an issue, then when you DO finally get through to an actual person, you can NOT understand them, nor can they understand you!...
Read more
1.3
Product
My Family Mobile Customer Care
#1148652
Reply to reviews
I got a text saying my renewal needs to be updated so i go online to pay it say my bill was 2.94 so i call 611to ask was that the right amount 2 people told me that was the right amount so on the 14th my renewal date they cut my phone off called and talked to manager...
Read more
1.0
Product
My Family Mobile Customer Care
#1131802
Reply to reviews
I was enrolled in auto pay without my permission.I called customer service they had me on hold for 2hrs. Finally they said they fixed the problem. I tried to pay bill again on line but couldn't. I called customer service again. I was on hold and transferred for over...
Read more
1.2
Product
My Family Mobile Customer Care
#1108927
Reply to reviews
I need a way to keep othrs and myself updated.i am a hurricane harvey survivor unless i die because of my phone being turned off and no communtication and no power and no gasoline or transportation .i requested to pay two months bill next month because i lost...
Read more
Anonymous
henry

Realize your problem is not with WalMart, but with the new owners, TracFone. Contact the FCC.

Anonymous
Caller66

Similar situation pay. Had autopay for several years with NO problem until Tracfone came along and bought MyFamilyMobile and screwed up the website and billing system. I get c...

1.0
Pengkalan Chepa,Kelantan
Product
My Family Mobile Customer Care
#1096326
Reply to reviews
I bought a new cell phone at Walmart under the what thought was the T-Mobile my family plan.The box says T-Mobile on it but when I turned on the phone Trac Phone pop up on the screen. I figured this must be an error so I saw the TMobile App try to log in it said my...
Read more
1.0
Product
My Family Mobile Customer Care
I didn't like
  • Overseas customer service
  • Phone service was not great and customer service sucks
#1080237
Reply to reviews
They switched to TracFone and NEVER let me know, when I contacted them with text issues I was having they said they let ALL their customers know.That is BS, and I am seeing several people that was never told they were switching over. This month I called because my bill...
Read more
1.2
Product
My Family Mobile Customer Care
I liked
  • Price of service a month
I didn't like
  • Customer service and not willing to work with you
#1066089
Reply to reviews
Show

My Family Mobile - Leave family Mobil. They're underground with non professional foreign staff. Not afraid to lie to you. Two words to describe family Mobil. They suck

They lied to me. Please read reviews
Product
My Family Mobile Customer Care
#1062395
Reply to reviews
Every since Family Mobile has changed systems it has taken me at least 20 minutes to pay my bill.The automated system that used to ask me if I wanted to pay the amount due has been replaced that seems to think I need to speak to "Ben" in India. Once I get "Ben" on the...
Read more
1.0
Product
My Family Mobile Customer Care
I didn't like
  • Overseas customer service
#1055145
Reply to reviews
I just got a "reminder" my service is due by midnight TOMORROW (6/01/17) I called and spent over 40 minutes on the phone talking to person after person.I have been a customer with Walmart Family Mobile for 6 YEARS!! They now have changed the due dates to the 1st...my...
Read more
2.9
Product
My Family Mobile Customer Care
#1054525
Reply to reviews