Product: My Family Mobile Customer Care Clear all filters (14 of 14 reviews match)
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I was enrolled in auto pay without my permission.I called customer service they had me on hold for 2hrs. Finally they said they fixed the problem. I tried to pay bill again on line but couldn't. I called customer service again. I was on hold and transferred for over...
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1.2
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My Family Mobile Customer Care
#1108927
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I need a way to keep othrs and myself updated.i am a hurricane harvey survivor unless i die because of my phone being turned off and no communtication and no power and no gasoline or transportation .i requested to pay two months bill next month because i lost...
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Anonymous
henry

Realize your problem is not with WalMart, but with the new owners, TracFone. Contact the FCC.

Anonymous
Caller66

Similar situation pay. Had autopay for several years with NO problem until Tracfone came along and bought MyFamilyMobile and screwed up the website and billing system. I get c...

1.0
My Family Mobile Pengkalan Chepa, Kelantan
Product
My Family Mobile Customer Care
#1096326
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I bought a new cell phone at Walmart under the what thought was the T-Mobile my family plan.The box says T-Mobile on it but when I turned on the phone Trac Phone pop up on the screen. I figured this must be an error so I saw the TMobile App try to log in it said my...
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1.0
Product
My Family Mobile Customer Care
I didn't like
  • Overseas customer service
  • Phone service was not great and customer service sucks
#1080237
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My Family Mobile - Leave family Mobil. They're underground with non professional foreign staff. Not afraid to lie to you. Two words to describe family Mobil. They suck

#1062395
They lied to me. Please read reviews
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My Family Mobile Customer Care Review

#907497
1.0
Details
This has to be the worst customer service I have ever in countered in my life. They refuse to credit my account for an additional line that has NEVER been used. A simple request for a supervisor to call and never got.
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Advertised vs Delivered
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They switched to TracFone and NEVER let me know, when I contacted them with text issues I was having they said they let ALL their customers know.That is BS, and I am seeing several people that was never told they were switching over. This month I called because my bill...
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1.2
Product
My Family Mobile Customer Care
I liked
  • Price of service a month
I didn't like
  • Customer service and not willing to work with you
#1066089
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Every since Family Mobile has changed systems it has taken me at least 20 minutes to pay my bill.The automated system that used to ask me if I wanted to pay the amount due has been replaced that seems to think I need to speak to "Ben" in India. Once I get "Ben" on the...
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1.0
Product
My Family Mobile Customer Care
I didn't like
  • Overseas customer service
#1055145
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I just got a "reminder" my service is due by midnight TOMORROW (6/01/17) I called and spent over 40 minutes on the phone talking to person after person.I have been a customer with Walmart Family Mobile for 6 YEARS!! They now have changed the due dates to the 1st...my...
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2.9
Product
My Family Mobile Customer Care
#1054525
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Customer "service" at Walmart Family Mobile is non-existent. For the past 3.5 yrs I've had WFM and have had occasional issues which were always quite difficult to resolve. My present problem is that my most recent WFM bill is not available online - more than two weeks...
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My Family Mobile Customer Care
#1034537
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When I first started using this company almost 4 years ago, they were amazing.Customer service was great, I never had an issue with losing signal, etc... Now I'm questioning whether to stay with them. I bought a new phone a little over a month ago and I've regretted...
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My Family Mobile Customer Care
#1023233
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I got a Family Mobile plan for my daughter. We moved to Tennessee and she could not get any service, so I called to cancel the plan. They told me that even though it was 01/17/17, I had to wait until 02/08/17 for the phone to be cancelled and I would pay for the...
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1.0
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My Family Mobile Customer Care
#992578
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My name Stephen, I have been with T-Mobile as a loyal customer for the last 10 years my self and my family, I called to order a phone I-phone 7 I have been told I need to pay for the phone which is fine plus a $20 service to buy the phone, I was very surprise to goive...
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Anonymous
Anonymous

this has become really bad at first it was fine my mother and I would be able to pay the bill separately now if i want to pay my part i have to pay hers and mine and we live i...

1.0
Product
My Family Mobile Customer Care
#922061
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