The last 3 years with Family Mobile were very pleasant and uneventful but for the last 4 months, my service has been CUT OFF EVERY MONTH!! I setup autopay each month and each month my service gets cut off!
It takes almost an hour to explain to 611 each month, but this turns out to be a total waste of time. I get a text message saying "...I'm successfully enrolled in autopay..." and each month is another LIE! NoService! Each month ?customer service??
tells me I have not paid! Today I was told I needed to "contact my bank because my card didn't work...". I used the SAME CREDIT CARD 10 minutes later!
No Problem! Does anyone know how to get help with Family mobile accounts??!!
Product or Service Mentioned: My Family Mobile Phone Plan.
Reason of review: Poor customer service.
Monetary Loss: $155.
Preferred solution: Gift certificate for 5 months real service.
I liked: I never had any problems until about a couple of months ago, Good service but should be able to hit a cancellation button.
I didn't like: Pathetic family mobile service and payment servicing, Talking to c no s over an hour getting no positive results, Billing.