Not resolved

Got off work late last night and found that I had a text message from Family Mobile telling me that "Your service renewal is due 06.01.17", no advance notice, no nothing, so I called and talked to a representative is how she described herself and asked how they could do that and not notify anyone in advance only to be told quite coldly that "They could change the billing if they so choose", when I asked to speak to a supervisor or management she informed me that she was management. I have been with this company for over six years and cannot believe how callous and cold hard for a company to deal with any one let alone a customer will be reporting this to whomever I can in the next couple of days

Product or Service Mentioned: My Family Mobile Phone Plan.

Reason of review: Problems with payment.

I didn't like: Closing account when i needed to pay a bill.

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