My Family Mobile Phone Numbers and Emails

Toll-Free Number:

  • (877) 440-9758

Customer Service:

  • (877) 440-9758

Accessibility:

  • (877) 799-9989

My Family Mobile Email:

Legal
Privacy Inquiries

My Family Mobile Contact Information

My Family Mobile Website:

My Family Mobile Online Chat:

Corporate Office Address:

TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Hours:

7 days a week: 8 AM - 11:45 PM (EST)

Edit Business Info

My Family Mobile Rating Based on 136 Reviews

Rating details

1.6
more details
Customer service
Website
Billing Practices
Price Affordability

Rating stats

Rating trend

Summary of My Family Mobile Customer Service Calls

465 TOTAL
CALLS
08:34 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call My Family Mobile Customer Service?

Payments and Charges Question:

  • “Phone bill”
  • “Pay my bill”
  • “To pay my phone bill”

Staff Question:

  • “My service not working”
  • “You should have stopped my service on the 13th”
  • “No service to phone”

Product/ Service Question:

  • “I have unlimited data and it quit working”
  • “Phone not working”
  • “My phone not working again”

Cards Question:

  • “Issues activating SIM card”
  • “Need to add my card I have on reserve”
  • “SIM card not working”

Activation/ Cancellation Question:

  • “Need to activate a phone”
  • “Cancel auto pay”
  • “Renew service”

Account Question:

  • “Chose the wrong account at setup”
  • “I want to get my account number and pin number”
  • “Account number”

Request for Information Question:

  • “I need to check the status”
  • “Question about account”
  • “To find out if my phone can be replaced the screen is broken”

Shipping and Delivery Question:

  • “I paid for a new plan and I have not received my phone service for what I paid for”
  • “Where is my order”
  • “Have not received my new phone number I already paid for it been through *** over this and was promised to be there 24 hours which is long gone”

Refund Question:

  • “Refund”
  • “Refund payment i want to change my plan made a mistake”

Other Question:

  • “New phone number”
  • “Having trouble setting up new phone”
  • “Stolen phone”

About

Top My Family Mobile Services

Mobile Phone Service, Phone Service, Customer Care

Top My Family Mobile Products

Account, Website

My Family Mobile Pros and Cons

Pros: I never had any problems until about a couple of months ago, Affordable, Worse so called prepaid company, Price of service a month, It before walmart sold out to tracfone

Cons: Customer service, Phone service was not great and customer service sucks, Website or customer service, Reliability, Service

Related Companies

America Movil, Straight Talk Wireless, TracFone, Safelink Wireless, Total Wireless

Summary

My Family Mobile is a Walmart’s cell phone service. It is provided through T-Mobile cellular network. My Family Mobile is a postpaid service which is provided across the United States. It includes allotment of data, messages, and minutes. Customer can use it either with his own device or buy new one depending on used network provider. A bill is generated automatically within 3 weeks after service activation. It is possible to cancel My Family Mobile within 14 calendar days from its activation. New My Family Mobile phones can be activated on the service provider official website. Available payment options are Visa, MasterCard, Discover, American Express, and Diners Club.

My Family Mobile reviews and complaints

My Family Mobile is ranked 370 out of 1712 in Telecommunications category

Area Served

USA

Payment Methods

VISA

Edit Description

Compare My Family Mobile To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

ATT
ATT
6421 reviews
1.6
Total Wireless
890 reviews
2.0
Straight Talk Wireless
2194 reviews
2.7
Write a review
Do you have something to say about My Family Mobile? What happened? What can we help you with?
Submit review Don't show this popup