My Family Mobile Phone Numbers and Emails

Toll-Free Number:

  • (877) 440-9758

Customer Service:

  • (877) 440-9758


  • (877) 799-9989

My Family Mobile Email:

Privacy Inquiries

My Family Mobile Contact Information

My Family Mobile Website:

My Family Mobile Online Chat:

Corporate Office Address:

TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):


7 days a week: 8 AM - 11:45 PM (EST)

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My Family Mobile Rating Based on 136 Reviews

Rating details

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Customer service
Billing Practices
Price Affordability

Rating stats

Rating trend

Summary of My Family Mobile Customer Service Calls

08:34 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call My Family Mobile Customer Service?

Payments and Charges Question:

  • “Phone bill”
  • “Pay my bill”
  • “To pay my phone bill”

Staff Question:

  • “My service not working”
  • “You should have stopped my service on the 13th”
  • “No service to phone”

Product/ Service Question:

  • “I have unlimited data and it quit working”
  • “Phone not working”
  • “My phone not working again”

Cards Question:

  • “Issues activating SIM card”
  • “Need to add my card I have on reserve”
  • “SIM card not working”

Activation/ Cancellation Question:

  • “Need to activate a phone”
  • “Cancel auto pay”
  • “Renew service”

Account Question:

  • “Chose the wrong account at setup”
  • “I want to get my account number and pin number”
  • “Account number”

Request for Information Question:

  • “I need to check the status”
  • “Question about account”
  • “To find out if my phone can be replaced the screen is broken”

Shipping and Delivery Question:

  • “I paid for a new plan and I have not received my phone service for what I paid for”
  • “Where is my order”
  • “Have not received my new phone number I already paid for it been through *** over this and was promised to be there 24 hours which is long gone”

Refund Question:

  • “Refund”
  • “Refund payment i want to change my plan made a mistake”

Other Question:

  • “New phone number”
  • “Having trouble setting up new phone”
  • “Stolen phone”


Top My Family Mobile Services

Mobile Phone Service, Phone Service, Customer Care

Top My Family Mobile Products

Account, Website

My Family Mobile Pros and Cons

Pros: I never had any problems until about a couple of months ago, Affordable, Worse so called prepaid company, Price of service a month, It before walmart sold out to tracfone

Cons: Customer service, Phone service was not great and customer service sucks, Website or customer service, Reliability, Service

Related Companies

America Movil, Straight Talk Wireless, TracFone, Safelink Wireless, Total Wireless


My Family Mobile is a Walmart’s cell phone service. It is provided through T-Mobile cellular network. My Family Mobile is a postpaid service which is provided across the United States. It includes allotment of data, messages, and minutes. Customer can use it either with his own device or buy new one depending on used network provider. A bill is generated automatically within 3 weeks after service activation. It is possible to cancel My Family Mobile within 14 calendar days from its activation. New My Family Mobile phones can be activated on the service provider official website. Available payment options are Visa, MasterCard, Discover, American Express, and Diners Club.

My Family Mobile reviews and complaints

My Family Mobile is ranked 370 out of 1712 in Telecommunications category

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