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My Family Mobile - BEWARE! RIPOFF WARNING!!!!!
My Family Mobile - BEWARE! RIPOFF WARNING!!!!!
We canceled our service with WALMART Family Mobile in November 2016 and had the cell number ported to another provider. WALMART has continued to bill us without explanation and is now THREATENING to send us to collection. I have a 100% pay history with everyone I've...
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Anonymous
Margaret Harvey

Just some insight, I myself was a customer with the middle name and last as when it's purchased they simply put it in wrong. You always owe a bill being when I got a Phn I pai...

Anonymous
Anonymous

I got a used data card off walmart.com they don't refund and don't give you a new number I thing it's a scam .

1.8
I didn't like
  • Rude threatening harassing inept customer service and billing
#993290
Reply to reviews
I have had Walmart Family Mobile for a few years. I was happy that you can bring your own unlocked phone and the service worked well for my wife and I. Then the billing issue came this month. The only phone which showed on the bill was my phone, not my wife's. To be...
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2.3
I didn't like
  • Errors in the system that led to billing errors
  • Website or customer service
#1104326
Reply to reviews
I have had 2 phones on the family mobile plan for 2 years and a 3rd on there for 1 year. Setting up the phones wasn't bad and we just paid as we went each month, i.e. no auto pay. Service wasn't great but worked. Billing was a text that said "2 days till left for...
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2.0
#1135553
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My Family Mobile - Need usa based wfm number

My Family Mobile
#1143865
1.4
Details
2 months and over 23hours of calls and 5 dif sim cards sent for 2 defective cells. Paying 2 months of service for unuseable cells Buying 4th cell as Replacement cause they again sent wrong sims. Im out over $350. I need to speak to a usa based person with wfm as walmart customer service says they dont handle wfm complaints.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

My Family Mobile - *Worst Company*

My Family Mobile
#1118104
1.3
Details
Family mobile just changed things and no longer offer mobile hot spots. Very dissatisfied. I'm switching companies asap!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

My Family Mobile - No service notice.

My Family Mobile
#1068738
This phone keeps tell me no servuces put $50 dollars on it and turn on and off 7 times and even took sim card out. As far as i'm concern u can unlock this phone number 417 3962696 and i will go to company that i don't have to put up with this BS
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My Family Mobile - Switch to family Mobil

My Family Mobile
#1077671
Well after buying bring your own phone and $61 dollars spent 48 hour with no service 3 days of calls two trips to Walmart fustration and high blood pressure slill no service the worse cell company ever switching back to T-Mobile.$61 dollars down the tubs can't believe Walmart would let this happen.will never step into Walmart again.
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This is day number 5 trying to activate a phone and keep my old number that's simple I have been no less than an hour and a half per day on the phone with them and they still can't activate my number I called regular T-Mobile who unfortunately doesn't carry a cheap...
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1.0
#1133973
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I got a text saying my renewal needs to be updated so i go online to pay it say my bill was 2.94 so i call 611to ask was that the right amount 2 people told me that was the right amount so on the 14th my renewal date they cut my phone off called and talked to manager...
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1.0
#1131802
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There were absolutely no issues when I first signed up with FamilyMobile , however, now that they have switched to TracFone, it has been nothing but consistent problems. I am extremely unhappy, as is my mom, who is also has a plan. First off, there were no...
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Anonymous
Anonymous

If you are on the free service all I can say is GOOD luck@

I didn't like
  • Absolutely dissatisfied with the tracfone service
  • Poor service all the way around
#1114110
Reply to reviews
This used to be a great service but since they switched to tracphone they suck. I purchased a new phone at Walmart several months ago and it needed a nano sim. I purchased a new sim being my other Walmart phone did not have a nano sim. The person in the phone...
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#1119635
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My family switched to Walmart Family mobile about 2yrs ago. At first it was amazing. The service was great. I also liked the fact that I could monitor my son's phone use and set restrictions and it all could be done online. Then TracFone bought them.....and everything...
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1.0
I didn't like
  • Service
#1105840
Reply to reviews
Service is fine, LTE is fine, APN is fine, MMS is fine. However, NO WiFi Calling feature available, and NO Tethering capability available :( Also, Family Mobile does not state that I have to pay Taxes and Surcharges fees, which is kind of annoying. I activated the...
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#1138041
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I added my daughters phone to my account on sept 20th so all of my 4 lines would be due at the same time.then received a text saying my bill for all lines were due on oct 8th,the original due date of my daughters phone.spoke to a supervisor last week and he said the...
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#1112580
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