Walmart Family Mobile
Reviews and Complaints
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Verified ReviewerWrongful termination of services
I requested a new phone number. Instead of being given a new number, they cancelled my service.
I called in and did the online chat. They told me I need to purchase a new sim card and service. I just purchased service last week. My sim card was working perfectly fine before they deactivated my service for absolutely no reason.
Im not rebuying anything to fix their mistake. Thats makes zero sense. So I called and asked for a manager, because I paid for a month of service that Im not getting. And I want my money back.
The manager offered instead to have my phone number reactivated. I said fine. All I want is what I paid for and I refuse to pay twice. Long story short, Ive been sitting on hold for over an hour.
Ive been on this call for literally one hour and twenty five minutes as we speak. No resolution executed. They are waiting for me to hang up.
And I'm not. They are either gonna to fix my account or give me my money back
Preferred solution: fix the problem you created or give me my money
User's recommendation: go somewhere else
Forcing me to update phone
My LG59 works great and no problem on 4G but this cycle WFM when I call with my monthly service pin, it says "You must call customer service. Your phone must be replaced.
You have until Jan 29th to buy a new phone or SIM card." I have scoured the internet and there are no press releases or notices my phone is outdated! This is a scam! CS of course takes me to India or Philippines with a long queue and awful reps who like to provoke Americans. I could tell where this was going and I hung up.
It's these offshore workers who decided to mess with my phone and force me to buy a new one. Thanks to the reviewers here I know the SIM card replacement probably won't even work all that well due to compatibility issues and no way do I want to deal with CS. WFM freed me from Verizon with their legendary poor CS. I liked WFM because I hardly ever have had to talk with CS but I suspect this change is due to a *** They are FORCING me to buy a new phone that works phone on my free WiFi system.
I can't afford a new phone okay?!:? Bye-bye WFM!!!!
- Affordable
- Functional
- Ease to get cards from walmart
- Frustrating customer service
- Arbitrary phone replacement requirement
Preferred solution: Apology
User's recommendation: Overseas workers messing with my phone setup :/
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy
I purchased a sim card kit for my grandson's because I wanted to add him to my plan. I call the customer service number.
I told the customer service I wanted to activate the new sim card for my grandson's phone. Right away I could tell the customer service rep was not properly trained or did not understand what I wanted to do. This customer service rep deactivated my sim to my phone and also added the service plan that can with the new sim card to my phone. I had to go back into Walmart to use their phone to get my sim card reactivated.
Customer service managed to reactivate my sim card, but gave me a new cell number, which I did not ask for. When I got home I called them back attempting to get my old phone back. I was told I had to call from another phone to complete the action. I went to my place of business to receive a call back from customer service.
As I was explaining the ordeal to customer service rep he hung up on me. I called them back. The 5th customer service rep I spoke to attempted to fix everything that went wrong. He told me that the rep entered an expired notice on the sim card I purchased for my grandson at 6:23 pm on 10/31.
And she deactivated my cell sim card after putting the service plan to my deactivated sim card. He attempted to activate the new card for my grandson, but he could not. Told me I would have to purchase another sim card kit, which I refused. He was finally able to put a ticket in for me to be mailed a new sim card.
He was going to escalate the process for me to get my old number, which I had for over 15 years. This entire ordeal started 6:23 pm and ended at 10:24 pm. The 2 good outcome is my sim card is reactivated, and they are sending a new sim card for my grandson's phone. I must say I was proud of myself because I did not yell or scream at any of the 5 customer service, but there was frustration in my voice.
I also attempted to email TraFone Wireless Inc. to inform them of this ordeal, but I can only locate a physical mailing address.
- Great price
- Language barrier with customer service reps
Preferred solution: Get my old number back, which was (678)779-2193
These BASTARDS do not provide any customer service & clearly need to be fired, and replaced ASAP.
I've been a WMFM customer for 7 months now- though I DO qualify to be RECIEVEING the discount benefit of $10 off my monthly service package. I've still not been able to acquire the ability to do so. Every month theyve been straight up lieing to me. I was able to get in contact w/the states office of who it was to be holding up my verification only to be told
that I was approved 6 months ago.....
This *** me off, to say the least. Because for 7 months I've been being
over charged by WMFM- NO WAITE, BETTER SAID- (IM BEING ROBBED) and
I've had enough of the unprofessional *** that Walmart is allowing to occure. They know WMFM sucks and its
NOT an issue on their end- so they act as it nothings wrong. *** Walmart for just
allowing a service provider to RIP OFF loyal patrons &;;;;;;;;;;;;; customers for 25 + yrs now. Though WMFM has not been in stores that duration of time. Corperate is absolutely allowing it to go w/out review
and it's only getting further out of control
as if it were a beast on a ravegous path
of dishonesty and definitely by far the worst customer service I've evr recieved
in this country from any provisioner of a professional service or supplier of goods
I've sequestered or needed period.
Take a look at their stats and rateings.
I myself would personaly like to invite the entire customer service devision out to the United States from ((MILASIA)) to be quests at my MONTANA ranch for a well planned event- a big BBQ. And just prior
to the venison, steaks & chicken being pulled off the BBQ-
My ranch hands, along w/a few of the disgruntled WMFM customers Myself & my Sons- would kick the *** out of every damn one of em - load em onto flat beds & haul their *** right back to the airport
and I'm not talking the airport that serves
comercial traffic customers. UPS, fed ex and the USPS TARMACT- RIGHT AT THE END OF IT, FIND YOUR OWN DAM WAY TO THE HELP DESK.. MAKE IT SNAPPY & GO THE *** BACK WHERE YOU DAM BELONG- IM SURE IT SUCKS THERE, JST LIKE THE SUCK YOUR FEEDING US HERE IN THE U.S.
I CANNOT STAND THINGS THAT SUCK.
THAT WOULD BE A FAIR WAY TO DO 1 THING- EMBRACE THE SUCK, & HAND IT THE *** THAT DESERVES TO BE GIVEN SPANKINGS...
User's recommendation: F
Can not login to pay
User's recommendation: Do not use my family mobile
I called one day last week to cancel my automatic withdrawal payments and my phone and two different people said that they couldn’t help me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplicated System
- Multi-line discount
- Affordable
- Relative ease of startup
- Customer service unable or unwilling to do what you ask
- Customer service unable to correct billing problems
- Customer service representatives verbose
Preferred solution: Let the company propose a solution
User's recommendation: Either go with only one line, make sure you never want to change your service, or just find a provider with better billing and customer service.
My phone has no service. And I just bought this samsung. And payed my bill on time.. I demand a *** answere why my phone cant call or dial. Ir text or the *** web please. It takes forever t. F
- Worse so called prepaid company
- Whole service sucked
Preferred solution: Let the company propose a solution
User's recommendation: *** to the *** no
WIFI HOTSPOT
I've wasted days of my life talking to illiterate people about issues with my service. I'm either hung up on, or they schedule a callback that never happens. When I do get a "call back", they say "thank you for calling family mobile! How can I assist you today?"
ITS A *** CALLBACK FROM SOMEBODY ELSE!!!!
MY *** HOTSPOT HAS NOT WORKED PROPERLY FOR MONTHS. These people do not know what THE *** they are doing. They are committing fraud and robbing people on a daily basis. We are done.
Customer support is only available from 8am to 11pm???? THEY'RE IN *** SOUTH AMERICA.
BIGGEST *** JOKE EVER.
CONTACT THE BETTER BUSINESS BUREAU, CONTACT THE ATTORNEY GENERALS. THIS IS *** REDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My wife and I are ready for court and a massive lawsuit.
FYI, I rate them at zero. These stupid *** don't have that option.
User's recommendation: Don't use "walmart family mobile". It's a *** joke!
Experience in satifactory
Preferred solution: Price reduction
User's recommendation: Do u
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone bill was paid frauqlently i want 708469****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe service is horrendous
- Horrible service
Preferred solution: Full refund
User's recommendation: Dint go here for cell service I will be switching out first chance I get at least other companies have a live human you can go in and yell at instead of some foreigner that is over 1000 miles away on some god damned island who could give a *** and a fary about its customers in america
Unlock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought new WFM cell phones and now no signal.
- Cheao
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure your getting a phone that works after you've rove a few miles from the Walmart
Bill extension
Preferred solution: Extension
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Hi Vanessa D Ukg. This is Alex from Walmart Family Mobile.
Please accept our sincerest apologies for the poor customer experience. We hope that you will give us another chance to help you in resolving this issue. Kindly chat with us at http://bit.ly/2qbM5NL.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
They stole my SIM card with insiders assisting and then the management altered my billing records to cover it up They SIM SWAPPED me and stole my phone giving them access to all my data ALL my data! 65 hours total on the phone they get one star because you cant leave a ZERO ... Thieves and crooks, but I'm calling them the defendant
Hi Charles Der. This is Alex from Walmart Family Mobile.
We read your post. We are sorry for the inconvenience you have gone through with our service. Please know that this is not the kind of service we want our customers to experience. To further assist you with this issue, please chat with us at http://***/2qbM5NL so we can provide a concrete resolution.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to work with you.