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I had walmart family mobile powered by tmobile. Relocated a year later phone would lose signal frequently. Finally phone went off line july 31 2017. Tried a master reset did not work. So i went to walmart august 2nd 2 see if i could just purchase a sim card for the...
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2.0
#1084480
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I bought a new cell phone at Walmart under the what thought was the T-Mobile my family plan. The box says T-Mobile on it but when I turned on the phone Trac Phone pop up on the screen. I figured this must be an error so I saw the TMobile App try to log in it said my...
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1.0
I didn't like
  • Overseas customer service
  • Phone service was not great and customer service sucks
#1080237
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I continually lose service and calls get dropped & the internet connections suck. I have tried and tried to fix it with no resolve. Then on 7/15/17 with 10 days left on my family mobile acct, I went to deactivate all 3 of my family mobile phones and move to another...
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2.0
I didn't like
  • Reduced speeds by t mobil
  • Phone service was not great and customer service sucks
  • I did not like customer service
#1075126
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My Family Mobile - Switch to family Mobil

My Family Mobile
#1077671
Well after buying bring your own phone and $61 dollars spent 48 hour with no service 3 days of calls two trips to Walmart fustration and high blood pressure slill no service the worse cell company ever switching back to T-Mobile.$61 dollars down the tubs can't believe Walmart would let this happen.will never step into Walmart again.
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My Family Mobile - Hard time paying.

My Family Mobile
#1076669
I do not like the new website after switchover. Hard to pay bill and seems to be no help. Usually I get a text saying thank you. Got nothing after it took me several tries. I have been with family mobile for several years, never have I had this much trouble.
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My Family Mobile - Website won't let me change password, poor service

My Family Mobile
#1070012
5.0
This is the worst service I have ever receiived. Will not let me change password. Always wants me to use a temp. password.
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My Family Mobile - No service notice.

My Family Mobile
#1068738
This phone keeps tell me no servuces put $50 dollars on it and turn on and off 7 times and even took sim card out. As far as i'm concern u can unlock this phone number 417 3962696 and i will go to company that i don't have to put up with this BS
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Family mobile was horrible service but tolerable now ever since they switched to tracfone or whatever its called I have horrible *** service i was at work and forgot to pay my bill so usually its no problem i can pay it whenever called its saying its temporary down so...
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#1072640
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I purchased a phone and a $39 plan card. When I tried to activate the phone I ran into all kinds of trouble. First, I could not understand the people in India. They do not speak the kind of English I speak. After hours of phone conversations I was told that I needed...
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#1066681
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I saw the review that said they switched to TracPhone & said they told all of their customers. They didn't tell me either. All I got was a notice they were "improving" - not mention of changing carriers. No wonder the coverage & customer service has been so bad! Often,...
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1.9
I liked
  • I never had any problems until about a couple of months ago
I didn't like
  • Phone service was not great and customer service sucks
  • Website or customer service
  • Reliability
#1066176
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They switched to TracFone and NEVER let me know, when I contacted them with text issues I was having they said they let ALL their customers know. That is BS, and I am seeing several people that was never told they were switching over. This month I called because my...
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1.2
I liked
  • Price of service a month
I didn't like
  • Customer service and not willing to work with you
#1066089
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My family mobile needs to be shut down. It is worthless. They overcharge you then when you call make promises of a total refund meaning a month free. When they refund part of it and you call they say oh we have no proof you paid and if you want the total refund will...
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Anonymous
Kitkat

Exactly, customer service is outside United States, can't understand them, promised credits for no service, right.... they lie, I'm done. Can't speak to a supervisor, two mont...

1.0
#1061414
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I was on the myfamilymobile.com trying to print my monthly bill so i can be reimburse. The website shows no bill or payment history. I spoke to 3 different customer support personnel (they should not be able to answer or work there), was on the phone for over 60...
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1.0
I didn't like
  • Website or customer service
#1057676
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I got a text my renewal date is the 6/8/2017 and it used to be due the 12th. I'm a student and need to space put my bills, rent on 1st and phone mid month, also they used to never cut off the phone after the next day due, used to take 3-5days. I needed that sometimes...
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Anonymous
Anonymous

Samething here, and I called asking to get 2 days and they said since they are prepaid they couldnt do anything that I need to pay my bill.

Anonymous
Anonymous

Same thing happened to me

1.4
#1057426
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