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I have been with family mobile for many years. Yes ive had issues here and there, but never the issues ive had since tracphone took over. I have had to call on multiple as in 4 or 5 different occasions because I would get a message saying unable to send message message...
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1.4
#1147640
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Service is fine, LTE is fine, APN is fine, MMS is fine. However, NO WiFi Calling feature available, and NO Tethering capability available :( Also, Family Mobile does not state that I have to pay Taxes and Surcharges fees, which is kind of annoying. I activated the...
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#1138041
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I have had 2 phones on the family mobile plan for 2 years and a 3rd on there for 1 year. Setting up the phones wasn't bad and we just paid as we went each month, i.e. no auto pay. Service wasn't great but worked. Billing was a text that said "2 days till left for...
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2.0
#1135553
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My Family Mobile - Need usa based wfm number

My Family Mobile
#1143865
1.4
Details
2 months and over 23hours of calls and 5 dif sim cards sent for 2 defective cells. Paying 2 months of service for unuseable cells Buying 4th cell as Replacement cause they again sent wrong sims. Im out over $350. I need to speak to a usa based person with wfm as walmart customer service says they dont handle wfm complaints.
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My Family Mobile - *Worst Company*

My Family Mobile
#1118104
1.3
Details
Family mobile just changed things and no longer offer mobile hot spots. Very dissatisfied. I'm switching companies asap!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

My Family Mobile - Switch to family Mobil

My Family Mobile
#1077671
Well after buying bring your own phone and $61 dollars spent 48 hour with no service 3 days of calls two trips to Walmart fustration and high blood pressure slill no service the worse cell company ever switching back to T-Mobile.$61 dollars down the tubs can't believe Walmart would let this happen.will never step into Walmart again.
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My Family Mobile - Hard time paying.

My Family Mobile
#1076669
I do not like the new website after switchover. Hard to pay bill and seems to be no help. Usually I get a text saying thank you. Got nothing after it took me several tries. I have been with family mobile for several years, never have I had this much trouble.
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This is day number 5 trying to activate a phone and keep my old number that's simple I have been no less than an hour and a half per day on the phone with them and they still can't activate my number I called regular T-Mobile who unfortunately doesn't carry a cheap...
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1.0
#1133973
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I got a text saying my renewal needs to be updated so i go online to pay it say my bill was 2.94 so i call 611to ask was that the right amount 2 people told me that was the right amount so on the 14th my renewal date they cut my phone off called and talked to manager...
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1.0
#1131802
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My account was charged 3 different time on 3 different days. And my phone was turned off and I'm the main line. I finally got my phone turned back on, but they told me a week ago that the 2 different amounts would be refunded back into my account. I had to call back...
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1.0
#1125738
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They suck, they suck, they suck. I cannot pay my bill online because they claim their system is down, it has been down all day. They disconnected me because my payment was due yesterday and when I woke up this morning I had no service and I have been trying to pay...
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#1121294
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This used to be a great service but since they switched to tracphone they suck. I purchased a new phone at Walmart several months ago and it needed a nano sim. I purchased a new sim being my other Walmart phone did not have a nano sim. The person in the phone...
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#1119635
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There were absolutely no issues when I first signed up with FamilyMobile , however, now that they have switched to TracFone, it has been nothing but consistent problems. I am extremely unhappy, as is my mom, who is also has a plan. First off, there were no...
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Anonymous
Anonymous

If you are on the free service all I can say is GOOD luck@

I didn't like
  • Absolutely dissatisfied with the tracfone service
  • Poor service all the way around
#1114110
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I added my daughters phone to my account on sept 20th so all of my 4 lines would be due at the same time.then received a text saying my bill for all lines were due on oct 8th,the original due date of my daughters phone.spoke to a supervisor last week and he said the...
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#1112580
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