filters
state:
Show
city:
Show
product:
Show
There were absolutely no issues when I first signed up with FamilyMobile , however, now that they have switched to TracFone, it has been nothing but consistent problems. I am extremely unhappy, as is my mom, who is also has a plan. First off, there were no...
Read more
Anonymous
Anonymous

If you are on the free service all I can say is GOOD luck@

I didn't like
  • Poor service all the way around
  • Absolutely dissatisfied with the tracfone service
#1114110
Reply to reviews
I added my daughters phone to my account on sept 20th so all of my 4 lines would be due at the same time.then received a text saying my bill for all lines were due on oct 8th,the original due date of my daughters phone.spoke to a supervisor last week and he said the...
Read more
#1112580
Reply to reviews
All was fine until a few months ago when they changed to Service Renewal plans. The billing changed every month. When you call Customer Service, everyone is a Supervisor (and calls are not handled in US). I talked to three different people on three separate calls and...
Read more
1.4
#1112103
Reply to reviews

My Family Mobile - Switch to family Mobil

My Family Mobile
#1077671
Well after buying bring your own phone and $61 dollars spent 48 hour with no service 3 days of calls two trips to Walmart fustration and high blood pressure slill no service the worse cell company ever switching back to T-Mobile.$61 dollars down the tubs can't believe Walmart would let this happen.will never step into Walmart again.
Comment
Show

My Family Mobile - Hard time paying.

My Family Mobile
#1076669
I do not like the new website after switchover. Hard to pay bill and seems to be no help. Usually I get a text saying thank you. Got nothing after it took me several tries. I have been with family mobile for several years, never have I had this much trouble.
Comment
Show

My Family Mobile - Website won't let me change password, poor service

My Family Mobile
#1070012
5.0
Details
This is the worst service I have ever receiived. Will not let me change password. Always wants me to use a temp. password.
Comment
Show
Coverage Area

My Family Mobile - No service notice.

My Family Mobile
#1068738
This phone keeps tell me no servuces put $50 dollars on it and turn on and off 7 times and even took sim card out. As far as i'm concern u can unlock this phone number 417 3962696 and i will go to company that i don't have to put up with this BS
Comment
Show
I was enrolled in auto pay without my permission. I called customer service they had me on hold for 2hrs. Finally they said they fixed the problem. I tried to pay bill again on line but couldn't. I called customer service again. I was on hold and transferred for over...
Read more
1.2
#1108927
Reply to reviews
My family switched to Walmart Family mobile about 2yrs ago. At first it was amazing. The service was great. I also liked the fact that I could monitor my son's phone use and set restrictions and it all could be done online. Then TracFone bought them.....and everything...
Read more
1.0
I didn't like
  • Service
#1105840
Reply to reviews
I brought family mobile to replace straight talk. I wish i never did do it. I have had this phone for 12 days. I was told by the not so smart workers. That my phone needed a sims card after being on hold for over 1 hour. 4 days later i get the chip It is the wrong...
Read more
1.6
I liked
  • Affordable
I didn't like
  • Bad customer service available only by phone
  • Reliability
  • Unavailability of call detail
#1104595
Reply to reviews
I have had Walmart Family Mobile for a few years. I was happy that you can bring your own unlocked phone and the service worked well for my wife and I. Then the billing issue came this month. The only phone which showed on the bill was my phone, not my wife's. To be...
Read more
2.3
I didn't like
  • Errors in the system that led to billing errors
  • Website or customer service
#1104326
Reply to reviews
I was happy with WFM for three years. I left the service three months after TracFone took it over because dealing with TracFone was like kicking the Tar Baby. I had to get the FCC involved just to get my detailed call records from them, which is my right to have under...
Read more
2.1
I liked
  • I liked the service fine before tracfone bought it
  • I had no problems until they switched to tracfone management
I didn't like
  • Bad customer service available only by phone
  • Unavailability of call detail
  • Billing practices
#1103943
Reply to reviews
This site has been down for over a week. Poor service, Walmart should be socializing this better. I'm dumping another Walmart affiliated service. They simply suck. Can't pay your bill, cant track your changes or password...and they don't have any way to SOLVE PROBLEMS....
Read more
Anonymous
henry

Realize that WalMart has nothing to do with this -- TracFone bought this brand in April and has been pounding it into anathema ever since. WalMart just mans the cash registers...

1.0
I didn't like
  • Whole service sucked
#1103203
Reply to reviews
My Family Mobile - Awful. Terrible experience
The system kept enrolling and disenrolling autopayment without my consent. One of those times that I had to renew the payment because it had disenrolled, the "renewal" plan option switched from $19 for 1GB to $192!!!. It automatically included 7 lines with the same...
Read more
1.8
#1098598
Reply to reviews